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Quick Links
This page is a quick reference guide to the Cisco IP Telephones models 7945G and 7965G.
To download the quick reference guide click here.
To hear audio tutorials click here.
For a complete introduction to Cisco telephones at Pepperdine, visit http://community.pepperdine.edu/it/services/phone/cisco/default.htm.
Skip to Learn How to:
Basic Calling | Advance Calling | |
Place a Call | Hold a Call | Place a Conference Call |
Answer a Call | Transfer a Call | Ad Hoc Conference Call |
End a Call | Call Forwarding | |
Redial a Number | View Call History | |
Speed Dial | Soft Keys Descriptions | |
Call From Local Directories |
Place a Call
Lift handset and dial four-digit extension or
Dial four-digit extension and then lift the handset.
To place a call to an outside number:
Lift handset and dial 9 and then 1 and then the number with the area code.
Answer a Call
Lift the handset. or
Press the Speaker button. or
If you're using a headset press the Headset button.
End a Call
Hang up. or
If you are using a headset, press the Headset or EndCall button.
Redial a Number
Lift the headset, press the Redial button. or
If you're using speakerphone, press the Redial button.
Hold a Call
Press the Hold button.
To retreive a held call press the Resume. or
To retreive multiple calls, use the Navigation button to select the call, then press Resume. or
To retrieve a call on multiple lines, press the line button of the line you want to pick up.
Transfer a Call
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- Press Trnsfr.
- Then dial the four-digit extension you want to transfer to.
Consultative Transfer
- Press Trnsfr.
- Dial the four-digit extension you want to transfer to.
- Wait for answer and announce caller.
- Press Trnsfr to transfer the call or press EndCall to hang up. Press Resume to reconnect to the first caller.
Place a Conference Call
- During a call, press more and then Confrn to open a new line and put first party on hold.
- Place a call to another number.
- When call connects, press Confrn again to add new party to existing call with first party.
To establish a conference call between two callers to a Cisco phone, one active and the other on hold, press Confrn.
To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:
- Press Confrn.
- Press the Line button of the call you want to add to the three-party conference.
To end a conference call hang up.
Ad Hoc Conference Call
Start a Conference Call
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- From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
- Enter the participant's phone number or four-digit extension.
- Wait for the call to connect.
- Press Confrn again to add the participant to your call.
- Repeat to add additional participants.
Remove Participants
- Highlight the participant's name.
- Press Remove. You can remove participants only if you initiated the conference.
- Hang up or press EndCall to end your participation in a conference.
Call Forwarding
All
- Press CFwdAll.
- Dial four-digit extension or number you want to forward to.
- Press the Accept soft key.
Voice Mail
- Press CFwdAll.
- Dial voice mail number.
- Press EndCall.
Speed Dial
- Press CFwdAll.
- Press Speed Dial button.
- Press EndCall.
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Speed Dial
Program Speed Dial
- Get a dial tone.
- Press #.
- Press Speed-dial to start.
- Enter four-digit extension or number to speed dial.
- Press Speed-dial to finish.
- Hang up.
Call From Speed-Dial
- Get dial tone.
- Press Directories.
- Navigate to speed dial.
- Press select for the desired number.
Call From Local Directories
- Press Directories.
- Scroll to directory or press 4 for Local Directories.
- Enter name for search.
- Press Search.
- Scroll to number and press Dial.
Call History
View Call History
- Press Directories.
- Scroll to history list.
- Press 1 for Missed Calls.
- Press 2 for Received Calls.
- Press 3 for Placed Calls.
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Call from Call History
- Press Directories.
- Navigate to number.
- Press Select.
- Press Dial.
Clear Call History
- Press Clear. Clears all history.